Welcome to Direct Primary Share! These Terms of Service (“Terms of Service”)
governs any access and use by you and/or the entity or person on whose behalf
you are accepting these Terms (“you”) of Direct Primary Share, Inc.’s (“Direct Primary Share”,
“we”
or “us”)
online service for direct care providers and any related software or services
(the “Direct
Primary Share Service”) made generally available by Direct
Primary Share through a web application on our website, www.directprimaryshare.com, and any
corresponding sites or mobile applications (collectively, the “Site”).
You may not use the Services without agreeing to these Terms of Service.
By accessing or using the Site or the Direct Primary Share
Service, you acknowledge and agree that you’ve read, understood, and accept
these Terms of Service and agree to be bound by it.
For some customers, these Terms of Service may be incorporated
into another agreement you have with us, such as an enterprise master services
agreement (“MSA”).
If this applies to you, then in the event of a conflict between these Terms of
Service and the MSA, the MSA will govern.
The Direct Primary Share Service is a software-as-a-service or
“SaaS” offering, which means that our software is delivered through our Site
and is not locally installed on your devices. This allows us to offer the
Direct Primary Share Service to you efficiently and effectively through our
Site, but it also requires that we do not allow for modification or deviation
from these Terms of Service on a per customer basis. Please contact us at info@directprimaryshare.com if you have any questions.
Please read these terms CAREFULLY, as they may have changed! We may revise and update these Terms of Service from time to
time in our sole discretion. In the event of a material change, we will notify
you by posting the updated Terms of Service on this page. You may also be
notified via the contact information you provided to us, or upon your next
log-in to the Direct Primary Share Service. The updated Terms of Service will
be effective thirty (30) days after such notice, and your continued use of the
Direct Primary Share Service after you have been notified of the updated Terms
of Service will constitute your acceptance of the updated Terms of Service
(unless a longer notice period is required by Applicable Law, as defined
below); provided, however, that if you provide Direct Primary Share with
written rejection of the updated Terms of Service within the thirty day notice
period, the binding terms in effect between you and Direct Primary Share prior
to beginning of the notice period will continue to be in full force and effect
unless terminated according to their terms.
1.1
Access and Use: Subject to the terms and conditions of these Terms of Service
and all applicable local, state, national and international laws, rules, and
regulations (“Applicable
Law”), you may access and use the Direct Primary Share Service
through the Site during the Service Term (as defined below) solely for your
internal business purposes, including in connection with providing medical
services to your patients, members, employees and/or customers (“Members”).
1.2
User Accounts: When you
sign up or register with Direct Primary Share for use of the Direct Primary
Share Service, you agree that all information provided to Direct Primary Share
relating to you will be true, accurate, current and complete to the best of
your knowledge. You agree to promptly update all such information whenever any
of it changes. You are entirely responsible for maintaining the confidentiality
of your account information and password. In particular, you agree not to use
the account, user name, or password of any other Direct Primary Share Service
user or account, and you agree not to share your password, access to your
account, or otherwise authorize any third party to use your Direct Primary
Share Service account.
1.3
Restrictions and Limitations: You may use the Direct Primary Share Service and Site only for
lawful purposes and in accordance with these Terms of Service. We are under no
obligation to enforce these Terms of Service on your behalf against another
user. We encourage you to let us know if you believe another user has violated
these terms or otherwise engaged in prohibited or illegal conduct.
You agree not to, and will not assist, encourage, or enable
others to use the Health Service and Site:
Additionally, you agree not to, and will not assist, encourage,
or enable others to:
The restrictions above only apply to the extent permissible
under Applicable Law. Nevertheless, you agree not to act contrary to them (even
if permissible under Applicable Law) without providing thirty (30) days’ prior
written notice to us at info@directprimaryshare.com, together with any
information that we may reasonably require to give us an opportunity to provide
alternative remedies or otherwise accommodate you at our sole discretion.
Notwithstanding the foregoing, you may copy, print and use
reports generated by the Direct Primary Share Service in accordance with the
standard functionality of the Direct Primary Share Service. Access to and use
of the Direct Primary Share Service is subject to the applicable terms and
conditions of any agreement between Direct Primary Share and any third party
regarding software or data from such third party that is contained within the
Direct Primary Share Service.
1.4
Member Responsibility: You are solely responsible and liable for your Members and their
use of the Direct Primary Share Service and Direct Primary Share hereby
disclaims responsibility or liability with respect thereto. Without limiting
the foregoing, you are responsible for any support, training and communication
with and for your Members with respect to the Direct Primary Share Service.
1.5
Reservation of Rights: Subject to the rights expressly granted hereunder, Direct
Primary Share and its licensors retain all right, title and interest in and to
the Direct Primary Share Service and the Site (including all information,
content, software and other materials therein, excluding User Data) and in and
to all of Direct Primary Share’s other intellectual property rights. No
intellectual property or other rights or licenses are granted or otherwise
provided by Direct Primary Share under these Terms, by implication, estoppel or
otherwise, beyond those expressly provided for herein. No software or copies
thereof are sold, transferred, distributed, or licensed hereunder; instead only
the limited right to access and use the Direct Primary Share Service, as
expressly provided for in these Terms of Service, is granted hereunder.
1.6
Changes to the Direct Primary Share Service: Direct Primary Share reserves the right, in its sole discretion,
at any time to modify, augment, limit or otherwise change the Direct Primary
Share Service (or Direct Primary Share’s website, mobile applications, or other
platforms through which you access the Direct Primary Share Service) without
advance notice. All such changes shall be governed by these Terms of Service,
unless otherwise expressly stated by Direct Primary Share in writing.
1.7
Direct Primary Share Content: The Site and the Direct Primary Share Service may from time to
time contain or provide to you data, articles, publications, content,
materials, reports, analyses and other information generated by, available on,
or otherwise provided through the Direct Primary Share Service or the Site,
whether produced by Direct Primary Share or third parties (collectively, “Direct Primary Share
Content”). You acknowledge and agree that any use by you of the
Direct Primary Share Content is at your own risk, and that such risk includes,
but is not limited to, the risk that Direct Primary Share Content is erroneous,
inaccurate or may result in or produce invalid results or information,
omissions, misrepresentations, and similar issues. You agree that Direct
Primary Share shall not be liable or responsible for any damages, liabilities,
costs, harms, business disruptions or expenditures of any kind that may arise
from or in connection with your use or application of any Direct Primary Share
Content. All Direct Primary Share Service Content is provided for your
convenience only on an “as-is” and “as-available” basis without warranty of any
kind. Direct Primary Share does not warrant, guarantee, endorse, support,
represent, verify or otherwise have any responsibility for the completeness,
truthfulness, accuracy or reliability of any Direct Primary Share Content. All
use of and reliance upon any such information shall be solely your
responsibility and at your risk. Without limiting the foregoing, no analyses,
reports or other information obtained or provided through the Direct Primary
Share Service or the Site are intended to be (nor should be relied upon as)
medical advice or instructions for medical diagnosis or treatment. The Direct
Primary Share Service and Site may contain links to third party websites or
resources. You acknowledge and agree that we are not responsible or liable for
the availability or accuracy of such websites or resources or the content,
products or services on or available therefrom. Links to such websites and
resources do not imply any endorsement by Direct Primary Share thereof or the
content, products or services thereon. You acknowledge sole responsibility for
and assume all risk arising from your use of any such websites or resources and
are subject to the user terms and conditions of use for such websites.
1.8
Payment Processor: We work with payment processors, to help process credit card
transactions and other payment methods made through the Direct Primary Share
Service and Site. Our payment processors may receive information from your use
of the Direct Primary Share Service and Site, such as details of financial
transactions you participate in on the Direct Primary Share Service and Site,
including the amount, currency, and method of payment. By participating in
financial transactions on the Direct Primary Share Service and Site, you agree
that you have reviewed and are subject to the user terms and conditions of the
payment processor and that you are solely responsible for complying with all
applicable provisions of any terms of service or other applicable policies or
binding agreements between you and such payment processors.
1.9
ACH Payments: The ACH
network is controlled and managed by the National Automated Clearinghouse
Association (NACHA) and its member organizations. Where submitting Charges over
the ACH network, you are required to comply with the NACHA Operating Rules. NACHA
may amend the NACHA Operating Rules at any time, and we may amend these Terms
as necessary to comply with the NACHA
Operating Rules. You understand and accept your role as the Originator (as
defined in the NACHA Operating Rules). You agree to obtain your Customer’s
consent to debit or credit their bank account and initiate a Charge over the
ACH network. Such consent must be in a form and manner that complies with the
NACHA Operating Rules and the Documentation for ACH Transactions. We recommend
ensuring that you obtain compliant authorizations from Customers and are
capable of producing copies of these authorizations if required. A breach of
the NACHA rules makes you potentially liable for penalties and fees, as well as
reversal of any related transaction. As with other Payment Processing Services,
you may not, and may not attempt to send or receive funds to or from a person,
entity, or state where such Transactions are prohibited by applicable Law. You
also agree to maintain the security and integrity of all information you
collect as part of an ACH Transaction. Any Disputes or unauthorized Charges
using the ACH network may result in you becoming unable to accept ACH payments.
2. 1
Definition: “User Data”
means all data, information, communications, text, files, photographs,
graphics, video, messages or other materials or content, uploaded, submitted,
posted or otherwise provided to the Direct Primary Share Service (and/or the
Site) by or for you, including without limitation data relating to your Members
and their interactions with you and your services. User Data is yours (and, if
applicable, your Members’), and Direct Primary Share makes no claim to
ownership of User Data or any rights associated therein that are not explicit
granted in these Terms or any other binding agreement between you and Direct
Primary Share.
2. 2
Use of User Data: You acknowledge and agree that Direct Primary Share requires
certain use rights in the User Data in order to provide the Direct Primary
Share Service, the Site, other related services, and otherwise fulfill its
obligations to you in these Terms of Service and any MSA with you that
incorporates these Terms. Subject to the provisions of these Terms of Service,
our privacy policy, found at https://www.directprimaryshare.com/privacy (“Privacy
Policy”), and any applicable terms and conditions relevant to
the privacy and security of User Data, such as those included within an MSA or
Business Associate Agreement between Direct Primary Share and you, you agree
that Direct Primary Share may use User Data that you upload, submit, post or
otherwise provide to Direct Primary Share solely (i) to operate, maintain and administer
the Direct Primary Share Service, (ii) to develop, modify, use and improve the
Direct Primary Share Service and other products and services of Direct Primary
Share, and (iii) to prepare aggregated and anonymized data (meaning that it can
no longer be used to identify you, any Member, or any other individual) from
User Data for purposes of preparing statistical and analytic information.
Notwithstanding anything else in these Terms of Service to the contrary, Direct
Primary Share reserves the right to use and disclose any Personal Data that is
publicly available or becomes publicly available by you and Direct Primary
Share will not be liable to you for any such disclosure.
2. 3
Protection and Privacy of User Data: Direct Primary Share acknowledges that, in some cases, User Data
may include sensitive, confidential, or proprietary information related to you
or your Members. Direct Primary Share has implemented and maintains appropriate
technical and organizational safeguards to protect User Data. Direct Primary
Share also offers specific terms applicable to any PHI in a Business Associate
Agreement, as described in Section 2.4 below.
2. 4
HIPAA and Business Associate Agreement: The Direct Primary Share Service is designed to comply with
HIPAA with respect to any Protected Health Information (“PHI”) (as
that term is defined in 45 CFR § 160.103) included within User Data that is
uploaded or transferred by you or your Members to the Direct Primary Share
Service. The use and disclosure of such PHI will be governed by the Business
Associate Agreement, which must be entered into between you and Direct Primary
Share as a necessary condition precedent to Direct Primary Share’s performance
under these Terms of Service and prior to any such upload or transfer, and the
Privacy Policy. With respect to PHI, in the event of a conflict between the
Privacy Policy or any other terms and conditions in effect between you and
Direct Primary Share and the Business Associate Agreement, the Business
Associate Agreement will govern.
2. 5
Disclaimers: Disclaimers.
You acknowledge that the nature and content of User Data that is uploaded or
submitted to the Direct Primary Share Service is solely determined by you
and/or your Members. You agree that Direct Primary Share will under no
circumstances be liable in any way for any errors, omissions, or inaccuracies,
including any loss or damage of any kind (including any modification, loss, or
deletion of User Data) incurred as a result of your use of, or your reliance
on, any User Data or analysis thereof to the extent such errors, omissions,
inaccuracies, loss, or damage did not arise as a result of Direct Primary
Share’s negligence, misconduct, or violation of these Terms of Service or the
Privacy Policy.
3.1
Direct Primary Share Intellectual Property Rights: Direct Primary Share and its licensors retain all right, title
and interest in and to all Intellectual Property Rights associated with or
arising out of the Direct Primary Share Service (including all information,
content, and other materials therein, excluding User Data) provided under these
Terms of Service. For purposes of these Terms of Service, “Intellectual Property
Rights” means all patents and inventions (whether patentable or
not), trademarks and all goodwill associated therewith, copyrights and
copyrightable works (including software), trade secrets, know-how and other
confidential and proprietary information, and all other forms of intellectual
property rights. Direct Primary Share reserves all rights not explicitly
granted by these Terms of Service.
3.2
License to Customer Content: To the extent you or your Members provide to Direct Primary Share
any information, content, data, or other materials to Direct Primary Share in
connection with the Direct Primary Share Service (collectively, the “Customer Content”),
you hereby grant to Direct Primary Share a sublicensable, non-exclusive license
to use and reproduce the Customer Content and any Intellectual Property Rights
associated therewith solely for (a) providing the Direct Primary Share Service,
the Site, or any other related services, and (b) for Direct Primary Share’s
internal business purposes, provided that Customer Content used for such
purposes is aggregated and anonymized. You represent and warrant that you have
all necessary rights, licenses, consents, and permissions to grant the
foregoing license and to permit Direct Primary Share to exercise all rights in
the Customer Content granted hereunder. For the avoidance of doubt, to the
extent the Customer Content includes User Data, the terms of Section 2 (and not
this Section 3.2) shall apply to such User Data.
4.1
Fees: You agree to
pay Direct Primary Share the fees associated with the Direct Primary Share
Service or other services or offerings provided to you by Direct Primary Share
(“Fees”)
pursuant to the pricing schedule found at www.directprimaryshare.com,
unless an alternate pricing schedule is agreed to in writing between you and
Direct Primary Share in other applicable order documentation or notices (the
agreed upon pricing schedule, an “Order”).
Direct Primary Share will provide Customer with a regular invoice detailing the
Fees owed according to the applicable Order. All Fees paid are non-refundable
and non-creditable.
4.2
Changes to Pricing: Direct Primary Share may change or update its pricing schedule
found at www.directprimaryshare.com from time
to time in its sole discretion. Any such change or update will become effective
automatically upon its posting. In the event such change or update effects the
Fees owed by you to Direct Primary Share, Direct Primary Share will provide
written notice to you at the contact information associated with your user
account. Upon receipt of such notice, you may terminate these Terms of Service
pursuant to the termination provisions below. If you do not terminate these
Terms of Service, your continued use and access of the Direct Primary Share
Service shall constitute acceptance of the changed or updated pricing schedule
and any applicable Order between you and Direct Primary Share will be amended
accordingly. Direct Primary Share reserves the right to provide the Direct
Primary Share Service, or certain features or functionalities thereof, free of
charge, and doing so will not be construed to limit in any way Direct Primary
Share’s right to charge applicable fees for such services, features, or
functionalities as described herein.
4.3
Additional Offerings: Direct Primary Share may offer certain additional products or
services to you during the Service Term (“Additional Offerings”).
Customer may accept or reject any Additional Offerings offered by Direct
Primary Share pursuant to the terms and conditions associated with the
Additional Offerings. If Customer accepts any Additional Offerings, any
additional Fees owed with respect to the Additional Offering will be added to
the applicable Order and will be subject to the same payment terms and
conditions, unless otherwise stated in writing by Direct Primary Share.
4.4
Payment Terms: Unless
otherwise specified in an applicable Order, you will pay all Fees within thirty
(30) days of the date indicated in the invoice. All Fees are payable in United
States dollars. You may specify a form of electronic payment at the time you
register with Direct Primary Share for the Services, or, if no such payment
form is specified, you will pay the Fees using a form of payment described in
the invoice. Any Fees that are not received from you when due will accrue
interest at the rate of 1.5% of the outstanding balance per month, or the
maximum rate permitted by law, whichever is lower, from the date such payment
is due until the date paid. You agree to keep all information provided to
Direct Primary Share with respect to payment methods (such as credit card
information) accurate and up to date.
4.5
Taxes: Each party
is responsible for all taxes levied against that party in connection with these
Terms of Service. If for any reason Direct Primary Share has an obligation to
collect or pay taxes for which you are responsible, such amounts paid will be
added to the Fees and will be subject to the same payment terms and conditions,
unless otherwise stated.
Please review this section CAREFULLY.
5.1
Direct Primary Share represents and warrants that the Direct
Primary Share Service substantially conforms to the operational features and
documentation available on the Site, and that Direct Primary Share will provide
the Direct Primary Share Service in a manner consistent with generally accepted
industry standards. In the event of an alleged breach of this limited warranty,
you will notify Direct Primary Share regarding such breach within thirty (30)
days after the incident giving rise to the claim of breach of this limited
warranty, and Direct Primary Share will, as your sole and exclusive remedy for
such breach, use commercially reasonable efforts to cure the breach in
compliance with this limited warranty.
5.2
Except as specifically provided in this section, Direct Primary
Share makes no warranties, express or implied, statutory or otherwise, with
respect to the Direct Primary Share Service, Direct Primary Share Content, or
any other products, services, materials or anything else provided under these
Terms. Direct Primary Share specifically disclaims all other warranties,
express and implied, including without limitation the implied warranties of
merchantability, fitness for a particular purpose, non-infringement, and those
arising from a course of dealing or usage or trade, and all such warranties are
hereby excluded to the fullest extent permitted by law. Except as expressly
provided in these Terms, the Direct Primary Share Service is provided on an
“as-is” and “as available” basis.
6.1
Indemnification: You agree to defend, indemnify, and hold Direct Primary Share,
its officers, directors, employees and agents harmless from and against any and
all third-party claims, liabilities, losses, and expenses, including without
limitation reasonable attorneys’ fees and costs, arising out of or in any way
connected (i) your use of the Site and the Direct Primary Share Service; (ii)
your violation of these Terms; (iii) your violation of any third-party right,
including without limitation any right of privacy or intellectual property
rights; (iv) your violation of any Applicable Law, including without limitation
HIPAA; and (v) your gross negligence, recklessness, or willful misconduct.
6.2
Limitation of Liability: To the maximum extent permitted by Applicable Law, in no event
shall Direct Primary Share, its affiliates, agents, directors, employees,
suppliers or licensors be liable for any indirect, punitive, incidental,
special, consequential or exemplary damages, including without limitation
damages for loss of profits, goodwill, use, data or other intangible losses,
arising out of or relating to the use of, or inability to use, this Site or the
Direct Primary Share Service. Under no circumstances will Direct Primary Share
be responsible for any damage, loss or injury resulting from hacking, tampering
or other unauthorized access or use of the Site, the Direct Primary Share
Service or your account or the information (including User Data) contained
therein. In no event will Company's (or its affiliates’, officers’, directors’,
employees’, agents’ and licensors’) cumulative liability to you exceed the
amounts paid by Customer to Direct Primary Share hereunder during the twelve
(12) months immediately prior to the event giving rise to such liability.
Please note that some jurisdictions do not allow for such exclusion or
limitations, so the foregoing limitations or exclusions may not apply to you.
7. Term and Termination: The “Service
Term” will commence on the Effective Date and continue for twelve (12) months,
whereupon, this agreement will automatically renew for successive twelve (12)
month periods unless (a) either party provides the other with written notice of
non-renewal at least sixty (60) days prior to the expiration of the
then-current term or (b) these Terms of Service are terminated pursuant to this
Section 8.
7.1
Termination by You: You may terminate these Terms of Service at any time for any
reason or no reason upon thirty (30) days prior written notice, which
termination will become effective upon the end of thirty (30) day notice period
or the end of the then-applicable Service Term, whichever is later. For the
avoidance of doubt, you will remain liable for any Fees, including periodic
subscription fees, that become due prior when the termination becomes
effective.
7.2
Termination by Direct Primary Share: Direct Primary Share may terminate these Terms of Service
(including, as a consequence thereof, your access to the Direct Primary Share
Service) (a) upon material breach of these Terms of Service by you (including
but not limited to failure by you to pay Fees when due); provided that Direct
Primary Share gives written notice to you of the material breach and such
material breach is not cured within thirty (30) days thereafter; or (b) at any
time for any reason or no reason upon thirty (30) days prior written notice.
Termination pursuant to Section 8.2(a) will be effective immediately, and
termination pursuant to Section 8.2(b) will become effective upon the later of
the end of the thirty day notice period or the end of the then-applicable
Service Term.
7.3
Suspension of Service: Notwithstanding anything in these Terms of Service to the
contrary, Direct Primary Share reserves the right to immediately suspend access
to the Direct Primary Share Service in the event Direct Primary Share
reasonably believes that continued provision of the Direct Primary Share
Service would result in violation of Applicable Law or the immediate harm to
health, property, or the rights of you, of your Members, Direct Primary Share,
or any other person or entity
7.4
Effect of Termination: Upon termination, all licenses and other rights granted to you
under these Terms of Service will immediately cease and you will no longer be
permitted or authorized to access or use the Direct Primary Share Service. For
a period of thirty (30) days after the effective date of termination, Direct
Primary Share will make available to use the User Data you provided to us upon
written request, after which time (unless otherwise required by HIPAA or other
Applicable Law) the User Data will no longer be accessed by you and, upon
written request, will be destroyed or returned to you unless Direct Primary
Share is legally obligated to maintain such User Data. Sections 1.3, 1.4, 1.5,
1.7, 2.1-2.4, and 6-9 of these Terms of Service will survive any termination or
expiration of these Terms of Service.
8.1
Governing Law: These Terms
of Service are governed by the laws of the State of Texas without regard to
principles of conflicts of law.
8.2
Assignment: You may not
assign or otherwise transfer these Terms of Service or any rights or delegate
any obligations hereunder, in whole or in part, whether voluntarily or by
operation of law, without prior written consent of Direct Primary Share.
8.3
Severability: If any
provision of these Terms of Service are held invalid or unenforceable under
Applicable Law by a court of competent jurisdiction, the remaining provisions
of these Terms will remain in full force and effect.
8.4
No Waiver: The failure
of Direct Primary Share to enforce any provision right or remedy in this
Agreement shall not constitute a waiver of such provision, right or remedy.
8.5
Relationship of the Parties: Nothing in this Agreement is to be construed as creating an
agency, partnership, or joint venture relationship between the parties hereto.
Neither party shall have any right or authority to assume or create any
obligations or to make any representations or warranties on behalf of any other
party, whether express or implied, or to bind the other party in any respect
whatsoever.
8.6
Electronic Notices: Direct Primary Share may provide notices to you with respect to
this Agreement or the Direct Primary Share Service by posting such notices to
your Direct Primary Share Service account or by sending them to the e-mail
address or other contact address you provide upon sign-up, registration or
setting up your account. Any such notices shall be deemed properly and timely
given to you hereunder. You consent to the use of (a) electronic means to
complete this Agreement and to provide you with any notices given pursuant to
this Agreement; and (b) electronic records to store information related to this
Agreement or your use of the Direct Primary Share Service and the Site.
8.7
Entire Agreement: These Terms of Service (together with any terms and conditions
expressly incorporated herein by reference, including without limitation the
applicable Business Associate Agreement between you and Direct Primary Share)
constitute the entire agreement between you and Direct Primary Share with
respect to the subject matter hereof and governs your use of the Direct Primary
Share Service and the Site, superseding any prior and contemporaneous
agreements, understandings or arrangements between you and Direct Primary Share
with respect to such subject matter; provided, however, that if these Terms of
Service are incorporated into an MSA between you and Direct Primary Share, then
such MSA (together with any terms and conditions expressly incorporated therein
by reference, including without limitation the then-current Terms of Service
and the applicable Business Associate Agreement) shall constitute the entire
agreement between you and Direct Primary Share with respect to the subject
matter hereof and governs your use of the Direct Primary Share Service and the
Site, superseding any prior and contemporaneous agreements, understandings or
arrangements between you and Direct Primary Share with respect to such subject
matter.